Tozai Trading Co., Ltd.

日本語 | English

• I'd like to replace the expansion tank which is made by F Corporation in the Netherlands and the built in imported boiler which is currently being used.

  As an agent in Japan, we have sold imported products of F Corporation's in the Netherlands for many years. Since the product which the customer would like to purchase was out of our stock, we sent away for materials (e.g. plans, etc…) from F Corporation, confirmed its specifications, let the customer know the cost if we import it individually, and then we arranged it.

  Overseas manufacturers may refuse the importation of products that are not in stock for an individual. However, we send away for small-lot products by airmail and deliver large amount of products by LCL, FCL responsibly to meet your needs.

  The customer and F Corporation of the above thanked us for providing careful and detailed service.

• I'd like to purchase the product which I found on the internet and is made by L Corporation in the United States.

  We inquired of customer service of L Corporation about the product on the internet, however, we were not able to get their reply. We tried many times only to fail.

  Unfortunately, it's quite common for manufacturers not to reply promptly to overseas internet inquiries. Thus, we searched for L Corporation's telephone number, called directly and told them that we would like to import the product. The person in charge was interested in exporting their product to Japan. We started negotiation from their general list price first, however, they finally presented their distributer price, which saved the customer a great deal. The customer was very satisfied with our service.

• I'd like to sell a certain product which is made in the United States.

  We searched for the product on the internet and contacted several companies. Finally we were able to get a response from the W Corporation. Based on our history as an air-conditioning apparatus importer over 60 years and credit investigation, W Corporation requested us to conclude an agency agreement.

  We continue to have a good relationship with the W Corporation and the customer is satisfied with our service.

• I must purchase a certain product which I saw at the fair and is made by H Corporation in Eastern Europe.

  We usually import products from the advanced nations of Europe and America. However, we sometimes also order products from Eastern Europe, the Middle East, Africa and other less developed regions.

  When we contacted the local office, there were difficulties with conversation, but we managed to convey the customer's request and politely asked them for help since we would like to import the product as a Japanese company. Finally, we exchanged the non disclosure agreement, provided many documents for export clearing, signed up for documents and were able to import the product.

  It took time and money to ship the product to Japan from an Eastern European country since the port was also far from the office. However, the customer was delighted to get the product, we didn't suffer in vain and we were very happy to have been of service.

• I'd like to import products from O Corporation in Germany.

  Major manufacturers that represent Japan are also our customers. These companies have their own materials or import/export departments, however, they prefer to order through us since it takes time to achieve a consensus between related departments, there are problems of expense and complicated procedures to request for approval etc... If you would like to import small samples, small-lot parts for repair or replacement etc..., please contact us. We will support your business.

  This customer who belonged to a Technical Dept. thanked us for delivering the products within the deadline. We also felt happy to support him.

• I'd like you to find the equivalent parts of the former R Corporation's in Italy that are no longer sold.

  Merger and acquisition activity is common in Western Countries. Some items that had been sold before the mergers are discontinued or not sold anymore and product service can frequently suffer.

  We had difficulties with this case. We were not able to find the equivalent parts on the internet, so we called Mr. M, our supplier in Italy. He contacted an employee of the former R Corporation, found a substitute and arranged to ship it.

  The customer was very pleased to get it. We also thanked our supplier in Italy, Mr. M.

• Our Major Supplier List (alphabetical order)

  Austria: Biotech/pellet boiler

  Switzerland: Brugg Rohrsysteme/ heat pipe

  Italy: Cohme/ hot water tank

  the Netherland: Flamco/ expansion tank

  China: Linuo Ritter/ solar collector

  Germany: Moehlenhoff/ convector

  Germany: Oventrop/ valve control

  Germany: Rotex/ heating installation equipment

  China: Sunda solar/ solar collector

  Canada: ThermoDrain/ heat exchanger

  Italy: Tiemme/ pipe joint

  Germany: Viega/ pipe joint

  the United States: Water Furnace/ heat pump

• ≪Important≫ Please read the notes below before you start business with us.

  We are not able to change the contract contents due to your personal preference after we receive your order. (Please note that unexpected circumstance (e.g. delivery delay, additional fee etc.) may occur after you receive the estimate.)

  We will not accept returns after products arrive if the supplier changes their model, (design or specifications), without advance notice. You will not be able to return products if they are different from what you expected at all.

  【Settlement procedure】

  All payments must be prepaid. The order will be placed after we confirm your payment, (estimated price including consumption tax), to our account. Usually, the billing amount is same as the estimate, however, we will charge an additional fee if unavoidable circumstances occur, (Please note that we will explain the unavoidable circumstances either beforehand or after it occurs (e.g. customs search etc…).